Heather Brown <p><b>1. How can I pay for my order?</b><br /> All payments are to be made by PayPal. You can use a PayPal account, credit card or bank account to pay through the PayPal system. Check out paypal.com for details.</p> <p><b>2. How long does it take to receive my &#8220;Instant Download&#8221;?</b><br /> A generated email will be sent to your email address with a link to your download file. This may take a few minutes.</p> <p><b>3. I did not receive an email with a link to the download I purchased&#8230; What do I do?</b><br /> First check if you sent us the correct email address&#8230;<br /> Second, check your spam filter to make sure it is not marked as junk&#8230;<br /> Third, contact us if you still have a problem.</p> <p><b>4. I received my download link in an email, but how do I open the files?</b><br /> You will need to open the files in a compatible music player such as itunes (which can be downloaded for free). All files are in either mp4 or mp3 format (this is labelled on the product description).</p> <p><b>5. The download I purchased was labelled as having lyrics included. Where do I find this?</b><br /> Lyrics come as scanned images from the CD inserts. The images are embedded into the music- they are not separate. To view the images you need to use a compatible music player such as itunes (which can be downloaded for free). When opening the files in other media (like ipods) embedded files are part of the package and never become separated from the music. If you still have trouble viewing these images, you can request these to be emailed to you manually.</p> <p><b>6. The order I made is to be posted. How long should I expect this to take?</b><br /> All orders are posted on the same, or next working day after your order&#8217;s payment has been cleared. Australian orders are normally received in 2-3 working days, and overseas orders are normally between 6-10 working days.</p> <p><b>7. How does buying a CD or group of CDs with no jewel cases decrease my postage?</b><br /> The price of the item does not change if buying with or without a jewel case. The reduced rate for postage is calculated in the shopping cart.</p> 2010-01-22T00:49:04+11:00 faqs 3763362 2010-01-22T00:49:04+11:00 295552 FAQs 2010-01-22T00:49:04+11:00 <b>1. How can I pay for my order?</b> All payments are to be made by PayPal. You can use a PayPal account, credit card or bank account to pay through the PayPal system. Check out paypal.com for details. <b>2. How long does it take to receive my "Instant Download"?</b> A generated email will be sent to your email address with a link to your download file. This may take a few minutes. <b>3. I did not receive an email with a link to the download I purchased... What do I do?</b> First check if you sent us the correct email address... Second, check your spam filter to make sure it is not marked as junk... Third, contact us if you still have a problem. <b>4. I received my download link in an email, but how do I open the files?</b> You will need to open the files in a compatible music player such as itunes (which can be downloaded for free). All files are in either mp4 or mp3 format (this is labelled on the product description). <b>5. The download I purchased was labelled as having lyrics included. Where do I find this?</b> Lyrics come as scanned images from the CD inserts. The images are embedded into the music- they are not separate. To view the images you need to use a compatible music player such as itunes (which can be downloaded for free). When opening the files in other media (like ipods) embedded files are part of the package and never become separated from the music. If you still have trouble viewing these images, you can request these to be emailed to you manually. <b>6. The order I made is to be posted. How long should I expect this to take?</b> All orders are posted on the same, or next working day after your order's payment has been cleared. Australian orders are normally received in 2-3 working days, and overseas orders are normally between 6-10 working days. <b>7. How does buying a CD or group of CDs with no jewel cases decrease my postage?</b> The price of the item does not change if buying with or without a jewel case. The reduced rate for postage is calculated in the shopping cart.